Subject: Self-managed home care package A self-managed Home Care Package is a type of service model that allows you to manage your own care and support services.  Under this model, you can choose the services you want to be provided and how they are delivered.  ...

What are the inclusions and exclusions in the Home Care Packages Program? Have you heard about Inclusions and Exclusions when discussing the Home Care Packages program? The approved Home Care Package providers abide by the Home Care Packages Program Operational...

What services can you access from a Home Care Package? Home Care Packages can be used to fund a range of different services that help you to remain healthy, safe and independent in your own home.  These services include: • Bathing, hygiene, and grooming • Nursing •...

So you want to change your Home Care Package provider If you are unhappy with your current Home Care Package provider, it is advisable to speak to your Provider to sort out the concerns first. If the situation continues, you can commence looking for an alternative...

Can I get a Home Care Package? Home Care Packages Program is one of the ways that older Australians can access affordable in-home support care and services.  The program is designed for those who have complex care needs beyond what the Commonwealth Home Support...

What if I need help while I am waiting for my Home Care Package? If you are advised, you have been approved for a Home Care Package and have been placed on the national waiting list. Your assessed care needs will be classifiedinto two priority categories – Medium for...

Services funded by the Home Care Packages program Home Care Package is a Commonwealth Government funded home-based program.  It aims to assist older Australians to stay at home for as long as appropriate.  This Program allows eligible customers to purchase services...

How can Support Services Connect Australia help you? Support Services Connect Australia helps you to find a Home Care Package provider that meets your needs, requirements and preferences in a timely manner.  Our service is free and aims to reduce your stress.  We...

What to do after you have been assessed for a Home Care Package? After you have been assessed by an Aged Care Assessment Team (ACAT), you will be advised to wait for a letter confirming your eligibility and the level of a Home Care Package.   During this time, there...

Finding a Home Care Package provider and the help is free When your Home Care Package is assigned to you, you have 56 DAYS to find a provider and enter into a Home Care Agreement before you are placed back to the National Priority Wait List. If you failed to find a...

What can you get from your Home Care Package? Home Care Package is a Commonwealth Government funded home-based program.  It aims to assist older Australian to stay at home for as long as appropriate.  This Program allows the eligible customers to purchase services...

Are you fully utilising your Home Care Package funding? A quality Home Care Package provider delivers consistent and responsive services which should be value for money. Support Services Connect Australia helps you to find a Home Care Package provider that meets your...

How does a client transfer their Home Care Package from one provider to the other? • It’s a simple process. Simply contact your provider by phone or email, to advise them that you wish to cease services and you will be changing provider. They are under no obligation...

How do they select a provider? • A client should compare prices and the quality of service that they can expect to receive from each provider, as there is a significant difference in cost and the type of service each provider offers. It is also important to consider...

My Aged Care and Government Package Funding & Allocation Once an individual has been assessed by ACAT, they will be waitlisted in My Aged Care – the national waitlist for funding. Because government packages are limited, there will be a waiting time before funding...

What do you know about Home Care Packages Have you heard about Home Care Packages?  Support Services Connect Australia takes this opportunity to introduce you to this popular program helping older Australians to stay at home for as long as possible. What is a...