What do you know about Home Care Packages

Have you heard about Home Care Packages? Support Services Connect Australia takes this opportunity to introduce you to this popular program helping older Australians to stay at home for as long as possible.

What is a Government Package?

A Home Care Package is an annual allocation of funds from the Australian Government allocated to older Australian over 65yrs old, who have been assessed by an Aged Care Assessment Team (ACAT). This funding is paid monthly to an approved home care provider of their choice to assist them with their daily living needs to remain independent at home.

What is ACAT?

Aged Care Assessment Team – a government approved team of clinically disciplined health professionals (i.e. nurses/OT/Physio/social worker) who are trained to assess people over the age of 65-years-old to determine an individual’s level of care needs. The level of care is measured on a range from Level 1 (lowest care) to Level 4 (highest care).

My Aged Care and Government Package Funding & Allocation

Once an individual has been assessed by ACAT, they will be waitlisted in My Aged Care – the national waitlist for funding. Because government packages are limited, there will be a waiting time before funding is made available to an individual regardless of their situation. There is also no timeframe for how long they could be waitlisted for. Once a package has been allocated, the individual will be sent a confirmation letter from My Aged Care containing an activation code. It is now up to the individual to compare and select a provider of their choice, contact that provider and discuss what care services they can offer.

How do they select a provider?

• A customer should compare prices and the quality of service that they can expect to receive from each provider, as there is a significant difference in cost and the type of service each provider offers. It is also important to consider the organizational culture and level of customer service the customer can expect to experience from a provider.

• Support Services Connect Australia position itself to find a provider who delivers premium, cost-effective services to you.

• Support Services Connect Australia would search a provider who has the lowest administration costs on the market. In comparison, this allows the provider to offer the highest number of hours in care services to you each week through your Home Care Package. You also have the flexibility to top up additional privately funded support if needed.

• We can help you If you know or come across someone who has been approved for a Home Care Package or is currently accessing care services through a package and would like to arrange a complimentary in-home care consultation to discuss the benefits of accessing their package through our free service, all you or they need to do is contact our office on (03) 9123 4560.

How does a customer transfer their Home Care Package from one provider to the other?

• It’s a simple process. Simply contact your provider by phone or email, to advise them that you wish to cease services and you will be changing provider. They are under no obligation to provide a reason.

• They must provide a cessation date (last day of service), giving written notice stipulated in the Service Agreement.

• Alternatively, we can act as your advocate to complete this process for you. If you need to discuss the process of how to change your package provider, please ring our office on (03) 9123 4560.

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements, and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

We are here to help you

(03) 9123 4560

We are a 100% free of charge care finding service and provide support for families, helping to find the best Home Aged Care option for their loved ones Australia Wide.

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What do you know about Home Care Packages

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