So you want to change your Home Care Package provider

If you are unhappy with your current Home Care Package provider, it is advisable to speak to your Provider to sort out the concerns first. If the situation continues, you can commence looking for an alternative Home Care Package provider. Changing tothe Home Care Package provider is easy and at no cost to you.

There are three steps to change your Home Care Package provider:

• Inform your current provider in writing that you wish to change provider. This can be done via email, fax or a letter. You may need to give them 2-4 weeks’ notice, depending on your Home Care Agreement. You can also talk to your Provider regarding the notice period and this will assist you to write the letter.

• Contact My Aged Care on 1800 200 422. You will need to let them know that you are changing providers so they can reactivate your Home Care Package referral code.

• Call Support Services Connect Australia on (03) 9123 4560 and provide us your referral code and the cessation date with your current provider.

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements, and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

Alternatively, you can complete our online registration form and we will contact you within xx hours.

We are here to help you

(03) 9123 4560

We are a 100% free of charge care finding service and provide support for families, helping to find the best Home Aged Care option for their loved ones Australia Wide.

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So you want to change your Home Care Package provider

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