When your Home Care Package is assigned to you, you have 56 DAYS to find a provider and enter into a Home Care Agreement before you are placed back to the National Priority Wait List.

If you failed to find a Provider and enter into a Home Care Package Agreement, you will receive a letter from My Aged Care letting you know that your Package will be placed back to the National Priority Wait list.  You can contact My Aged Care and apply for a 28-days extension.

Finding a Home Care Package provider meets your needs, requirements and preferences can be stressful and it often involves ringing around and getting multiple information.

Support Services Connect Australia is a Free nationwide support services to assist older Australians finding a quality and reputable Home Care Package provider within the 56 days timeframe.  After the initial consultation, we will match your needs, requirements and preferences on our Connection List with a customised Budget.  The Budget will explain to you about Package and Care Management fees as well as other service costs for you to compare and make your decision.  

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements, and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

Alternatively, you can complete our online registration form and we will contact you within 48 business hours.