About – Support Services Connect Australia

We are professionals who have been working in both the home and residential care sector for over 25 years.  We know the difficulties and stress many of you and your families experience in choosing the right provider.  At Support Services Connect, we will use a language that is easy to understand and throughout the process we will respect and uphold your right to make your own decisions.  You will have our expert advice based on over 25 years’ experience and knowledge in the Australian aged care system at no cost to you.

 

Our Story

Over the years, we have witnessed numerous people and their families trying to navigate through the home care system to find a home care package provider.  This process is also compounded by the fact that you will need to appoint a provider within a designated timeframe.  Too often you may be confused with the terminology used by the home care bureaucracy and difficulty in understanding the fees and charges set up by the providers.  This process inadvertently has caused an increased burden to your already stressful life.  We understand this and that’s what bought us here.

Our Team

Our teams consist of tertiary qualified and experienced personnel with a background in social work, care management and in program management. We have a good understanding of Home Care Packages program requirements as well as care management, and we will assist you to choose the most suitable Home Care Package provider which is no-obligation and free advice. We will match your needs, preferences and location with the providers on our list.

Our Connected Partners

Our Connected Partners include government funded, not-for-profits and private organisations.  They have been chosen based on previous customers’ feedback, their star ratings on the My Aged Care website and general opinions of colleagues within the sector.

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Testimonials

Elaine Burns

When I was given a home care package, I didn’t know where to start.  My friend recommended Support Services Connect and it was like a breeze.  They took over my stress and found me a Provider in my area.  Thank you Support Services Connect.

George Makkris

I was not happy with my Home Care Package provider but didn’t know how to switch to someone else.  I heard about Support Services Connect and with the first phone call, I knew I was in a good hand.  They talked to me about the process of changing the provider and helped me with every step.  I am now with a new Provider and so far, everything is good. 

Steve Milburns

I am delighted to share my experience with Support Services Connect Australia, an organization that truly stands out in the realm of aged care support services. My journey with them has been nothing short of remarkable, and I am immensely grateful for the invaluable assistance they provided in helping me find the best home aged care package provider.

Li Jing

What impressed me most was the personalized approach taken by Support Services Connect Australia. They took the time to understand my unique needs and preferences, ensuring that the home aged care package provider they recommended aligned perfectly with my requirements. This level of attention to detail and commitment to client satisfaction sets them apart in the industry.

Andrea Collins

The team’s knowledge and understanding of the aged care landscape in Australia are truly commendable. They were able to provide me with comprehensive information about various providers, helping me make an informed decision that was tailored to my specific circumstances.