After you have been assessed by an Aged Care Assessment Team (ACAT), you will be advised to wait for a letter confirming your eligibility and the level of a Home Care Package.  

During this time, there are steps you can take to get yourself ready before the letter arrives:

To accessing a Home Care Package, you must be assessed by a regional Aged Care Assessment Team, an assessor will contact you within 2-6 weeks to organise an assessment.  You will also receive a My Aged Care welcome pack containing helpful information and inform you what your next steps will be.

To check the status of your Home Care Package application, you can log in to your My Aged Care Online Account or calling 1800 200 422.  After the ACAS assessment is completed, you can track your application status using the online application portal or by calling the above number. 

There are two priorities for home care packages – medium and high. The priority indicates how quickly the customer requires the package. The default priority will be medium priority with only a small percentage of customers who are at immediate risk being approved as high priority.

No, the Home Care Package approval does not expire, unless the ACAT approval was granted only for a specific period.

You may find that since your last assessment, your needs have changed, perhaps some other daily tasks have become more difficult for you, thereforeit is a good idea to contact My Aged Care for a reassessment.

Now, this is how Support Services Connect Australia can help you:

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements, and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

Alternatively, you can complete our online registration form and we will contact you within 24 hours.