How does a client transfer their Home Care Package from one provider to the other?

• It’s a simple process. Simply contact your provider by phone or email, to advise them that you wish to cease services and you will be changing provider. They are under no obligation to provide a reason.

• They must provide a cessation date (last day of service), giving written notice stipulated in the Service Agreement.

• Alternatively, we can act as your advocate to complete this process for you. If you need to discuss the process of how to change your package provider, please ring our office on (03) 9123 4560

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

Alternatively, you can complete our online registration form and we will contact you within 24 hours.

We are here to help you

(03) 9123 4560

We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

Our Company

How does a client transfer their Home Care Package from one provider to the other?

Our Links

Quick Call Back Request

Our Links