Finding a Home Care Package provider and the help is free

Dec 5, 2023 | Blog

Finding a Home Care Package provider and the help is free

When your Home Care Package is assigned to you, you have 56 DAYS to find a provider and enter into a Home Care Agreement before you are placed back to the National Priority Wait List.

If you failed to find a Provider and enter into a Home Care Package Agreement, you will receive a letter from My Aged Care letting you know that your Package will be placed back to the National Priority Wait list. You can contact My Aged Care and apply for a 28-days extension.

Finding a Home Care Package provider meets your needs, requirements and preferences can be stressful and it often involves ringing around and getting multiple information.

Support Services Connect Australia is a Free nationwide support services to assist older Australians finding a quality and reputable Home Care Package provider within the 56 days timeframe. After the initial consultation, we will match your needs, requirements and preferences on our Connection List with a customised Budget. The Budget will explain to you about Package and Care Management fees as well as other service costs for you to compare and make your decision.

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements, and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

Alternatively, you can complete our online registration form and we will contact you within 48 business hours.

We are here to help you

(03) 9123 4560

We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

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What can you get from your Home Care Package?

Dec 5, 2023 | Blog

What can you get from your Home Care Package?

Home Care Package is a Commonwealth Government funded home-based program. It aims to assist older Australian to stay at home for as long as appropriate. This Program allows the eligible customers to purchase services that are in the list of Inclusive Items. Below is the List:

• Personal care such as assistance with showering, dressing and grooming.

• Assistance with grocery shopping, meals preparation and helping with eating.

• Continence management

• Goods, Equipment and Assistive Technology (GEAT) such as a walking frameor mobility scooter

• Nursing, allied health and therapy services

• Transport and personal assistance for appointments

• Management of skin integrity including bandages, dressing, and skin treatments

When you access the allied health services, the professionals must be registered with Australian Health Practitioner Regulation Agency (AHPRA) or self–regulated by another national professional association.

GEAT refers to items that help you to manage a range of health conditions, reduce risk of falls, assist with daily activities that may present a challenge or minimise your reliance to your family. These items include bendable cutlery, walking sticks / frames, raised toilet seas and those costly supports such as scooters, specialised chairs, wheelchairs and modified beds. There are three categories for GEAT items:

Prescribed GEAT
Bed transfer rails, walking frames, scooters.

Under advice GEAT
Toilet frames, shower chairs, kitchen stools, magnifiers, personal alarms

Low risk GEAT
Jar openers, long handled shower sponges, long handled dustpan and brush, sock aids, large print calendar

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

Alternatively, you can complete our online registration form and we will contact you within 24 hours.

We are here to help you

(03) 9123 4560

We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

Our Company

Privacy Policy
Terms Of Service

Quick Call Back Request

Are you fully utilising your Home Care Package funding?

Dec 5, 2023 | Blog

Are you fully utilising your Home Care Package funding?

A quality Home Care Package provider delivers consistent and responsive services which should be value for money.

Support Services Connect Australia helps you to find a Home Care Package provider that meets your needs, requirements and preferences in a timely manner. Our service is free and aims to reduce your stress.

Over the year, Support Services Connect Australia have help hundreds of Home Care Packages customers to find a quality and suitable Home Care Package providers both in the roles of the practitioners in the industry and as the intermediate position.

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

Alternatively, you can complete our online registration form and we will contact you within 24 hours.

We are here to help you

(03) 9123 4560

We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

Our Company

Privacy Policy
Terms Of Service

Quick Call Back Request

How does a client transfer their Home Care Package from one provider to the other?

Dec 5, 2023 | Blog

How does a client transfer their Home Care Package from one provider to the other?

• It’s a simple process. Simply contact your provider by phone or email, to advise them that you wish to cease services and you will be changing provider. They are under no obligation to provide a reason.

• They must provide a cessation date (last day of service), giving written notice stipulated in the Service Agreement.

• Alternatively, we can act as your advocate to complete this process for you. If you need to discuss the process of how to change your package provider, please ring our office on (03) 9123 4560

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

Alternatively, you can complete our online registration form and we will contact you within 24 hours.

We are here to help you

(03) 9123 4560

We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

Our Company

Privacy Policy
Terms Of Service

Quick Call Back Request

How do they select a provider?

Dec 5, 2023 | Blog

How do they select a provider?

• A client should compare prices and the quality of service that they can expect to receive from each provider, as there is a significant difference in cost and the type of service each provider offers. It is also important to consider the organizational culture and level of customer service the client can expect to experience from a provider.

• Support Services Connect Australia position itself to find a provider who delivers premium, cost-effective services to you.

• Support Services Connect Australia would search a provider who has the lowest administration costs on the market. In comparison, this allows the provider to offer the highest number of hours in care services to you each week through your Home Care Package. You also have the flexibility to top up additional privately funded support if needed.

• We can help you or If you know or come across someone who has been approved for a Home Care Package or is currently accessing care services through a package and would like to arrange a complimentary in-home care consultation to discuss the benefits of accessing their package through our free service, all you or they need to do is contact our office on (03) 9123 4560.

We are here to help you

(03) 9123 4560

We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

Our Company

Privacy Policy
Terms Of Service