My Aged Care and Government Package Funding & Allocation

My Aged Care and Government Package Funding & Allocation

My Aged Care and Government Package Funding & Allocation

Once an individual has been assessed by ACAT, they will be waitlisted in My Aged Care – the national waitlist for funding. Because government packages are limited, there will be a waiting time before funding is made available to an individual regardless of their situation. There is also no timeframe for how long they could be waitlisted for. Once a package has been allocated, the individual will be sent a confirmation letter from My Aged Care containing an activation code. It is now up to the individual to compare and select a provider of their choice, contact that provider and discuss what care services they can offer.

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We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

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What is ACAT?

What is ACAT?

What is ACAT? A Comprehensive Guide to the Aged Care Assessment Team

What is ACAT

 

Introduction

As people age, their healthcare and support needs often increase. Navigating aged care services can be overwhelming, especially when determining eligibility for government-funded support. This is where the Aged Care Assessment Team (ACAT) plays a crucial role.

In this comprehensive guide, we’ll explore:

  • What ACAT is and who they assess

  • The different levels of care they determine

  • How the assessment process works

  • Eligibility criteria and how to apply

  • Common questions about ACAT assessments

  • How ACAT differs from similar services like ACAS (in Victoria)

By the end of this article, you’ll have a clear understanding of how ACAT assessments work and how they can help older Australians access the right level of care.


What is ACAT?

The Aged Care Assessment Team (ACAT) is a government-approved group of healthcare professionals responsible for assessing the care needs of Australians aged 65 and over (or 50+ for Aboriginal and Torres Strait Islander people).

ACAT consists of clinicians such as:

  • Nurses

  • Occupational Therapists (OTs)

  • Physiotherapists

  • Social Workers

  • Geriatricians (in some cases)

These professionals evaluate an individual’s physical, medical, and psychological needs to determine the most appropriate level of aged care support.

What Does ACAT Assess?

ACAT evaluates several key areas to determine care needs, including:
 Mobility – Can the person move safely around their home?
 Medical Conditions – Do they require nursing or medical supervision?
 Cognitive Function – Are there signs of dementia or memory loss?
 Daily Living Activities – Can they bathe, dress, and feed themselves independently?
 Social Support – Do they have family or community assistance?

Based on this assessment, ACAT assigns a care level ranging from Level 1 (basic support) to Level 4 (high-level care).


ACAT Care Levels Explained

ACAT classifies care needs into four levels:

Care Level Description Typical Support Needed
Level 1 Low-level care Basic help with household tasks, occasional personal care
Level 2 Intermediate care Regular assistance with daily activities (e.g., showering, meal prep)
Level 3 High-level care Frequent nursing support, mobility assistance
Level 4 Highest-level care 24/7 nursing care, often for dementia or complex medical needs

How Are Care Levels Determined?

The ACAT team uses a structured assessment tool that considers:

  • Physical health (chronic illnesses, frailty)

  • Mental health (dementia, depression)

  • Social circumstances (living alone, family support)

  • Current care arrangements (existing services, informal help)

This ensures that each individual receives a personalised care recommendation.


The ACAT Assessment Process: Step-by-Step

1. Referral

An ACAT assessment can be requested by:

  • The individual needing care

  • A family member or carer

  • A GP or healthcare professional

2. Initial Screening

ACAT reviews the referral to determine urgency. Emergency cases (e.g., sudden health decline) are prioritised.

3. Face-to-Face Assessment

A clinician visits the person’s home (or hospital, if applicable) to conduct a detailed evaluation, which may include:

  • A physical examination

  • Cognitive tests (e.g., memory checks)

  • Discussions about daily challenges

4. Care Plan Recommendation

After the assessment, ACAT provides:
 Approval for government-funded aged care services (e.g., home care packages, residential care)
 A detailed report outlining recommended care level
 Referrals to local service providers

5. Next Steps

Once approved, individuals can:

  • Choose a Home Care Package (HCP) provider (if eligible for in-home support)

  • Apply for residential aged care (if higher-level care is needed)


Who is Eligible for an ACAT Assessment?

To qualify for an ACAT assessment, a person must:

  • Be aged 65+ (or 50+ for Indigenous Australians)

  • Be an Australian citizen or permanent resident

  • Show a demonstrated need for aged care support

There is no cost for an ACAT assessment—it is fully funded by the Australian government.


ACAT vs. ACAS: What’s the Difference?

In Victoria, the equivalent service is called the Aged Care Assessment Service (ACAS). While they perform the same function as ACAT, the name differs by state.

Service States Where It Operates Same Function?
ACAT All states except Victoria Yes
ACAS Victoria only Yes

Frequently Asked Questions (FAQs)

1. How long does an ACAT assessment take?

  • Referral processing: 1-2 weeks (urgent cases faster)

  • Assessment appointment: 1-2 hours

  • Approval letter: Within 2 weeks

2. Can I appeal my ACAT level decision?

Yes. If you disagree with the assessment, you can request a reassessment or provide additional medical evidence.

3. Does ACAT approval guarantee a spot in aged care?

No. ACAT approval determines eligibility, but you must still apply for aged care services separately.

4. How long is an ACAT approval valid?

  • Home Care Packages: 12 months (must be activated within this time)

  • Residential Care: No expiry, but needs updating if health declines


Conclusion

The Aged Care Assessment Team (ACAT) plays a vital role in ensuring older Australians receive the right level of care. By assessing medical, physical, and social needs, ACAT helps individuals access home care, residential care, and other government-funded support services.

If you or a loved one may benefit from an ACAT assessment, speak to your GP or contact My Aged Care (1800 200 422) to begin the process.

Would you like help finding local ACAT assessors or understanding aged care options? Leave a comment below or contact us for personalised advice!


SEO Optimisation Notes:

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  • “What is ACAT?”

  • “ACAT assessment process”

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  • “How to get an ACAT assessment”

  • “ACAT vs ACAS”

 Readability:

  • Short paragraphs, bullet points, and tables for easy scanning

  • FAQ section for featured snippets

  • Internal/external linking opportunities (e.g., My Aged Care)

Would you like any refinements or additional sections?

We are here to help you

We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

Quick Call Back Request

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What do you know about Home Care Packages

What do you know about Home Care Packages

What do you know about Home Care Packages

Have you heard about Home Care Packages?  Support Services Connect Australia takes this opportunity to introduce you to this popular program helping older Australians to stay at home for as long as possible.

What is a Government Package?

A Home Care Package is an annual allocation of funds from the Australian Government allocated to older Australian over 65yrs old, who have been assessed by an Aged Care Assessment Team (ACAT). This funding is paid monthly to an approved home care provider of their choice to assist them with their daily living needs to remain independent at home.

What is ACAT?

Aged Care Assessment Team – a government approved team of clinically disciplined health professionals (i.e. nurses/OT/Physio/social worker) who are trained to assess people over the age of 65-years-old to determine an individual’s level of care needs. The level of care is measured on a range from Level 1 (lowest care) to Level 4 (highest care).

My Aged Care and Government Package Funding & Allocation

Once an individual has been assessed by ACAT, they will be waitlisted in My Aged Care – the national waitlist for funding. Because government packages are limited, there will be a waiting time before funding is made available to an individual regardless of their situation. There is also no timeframe for how long they could be waitlisted for. Once a package has been allocated, the individual will be sent a confirmation letter from My Aged Care containing an activation code. It is now up to the individual to compare and select a provider of their choice, contact that provider and discuss what care services they can offer.

How do they select a provider?

A customer should compare prices and the quality of service that they can expect to receive from each provider, as there is a significant difference in cost and the type of service each provider offers. It is also important to consider the organizational culture and level of customer service the customer can expect to experience from a provider.
Support Services Connect Australia position itself to find a provider who delivers premium, cost-effective services to you.
Support Services Connect Australia would search a provider who has the lowest administration costs on the market. In comparison, this allows the provider to offer the highest number of hours in care services to you each week through your Home Care Package. You also have the flexibility to top up additional privately funded support if needed.
We can help you If you know or come across someone who has been approved for a Home Care Package or is currently accessing care services through a package and would like to arrange a complimentary in-home care consultation to discuss the benefits of accessing their package through our free service, all you or they need to do is contact our office on (03) 9123 4560.

How does a customer transfer their Home Care Package from one provider to the other?

It’s a simple process. Simply contact your provider by phone or email, to advise them that you wish to cease services and you will be changing provider. They are under no obligation to provide a reason.
They must provide a cessation date (last day of service), giving written notice stipulated in the Service Agreement.
Alternatively, we can act as your advocate to complete this process for you.  If you need to discuss the process of how to change your package provider, please ring our office on (03) 9123 4560.

Support Services Connect Australia is a 100% Free service and will reduce your and your family’s time and stress to find a Provider to meet your needs, requirements, and preferences.

Give us a call on (03) 9123 4560 and we will help you to find a Home Care Package provider.

We are here to help you

We offer a 100% free care finding service that supports families across Australia in locating the best Home Aged Care options for their loved ones. Our expert care finding service simplifies the search process, ensuring you find trusted, high-quality care tailored to your specific needs—anywhere in Australia.

Quick Call Back Request

Copyright 2026 Support Services Connect Australia | All Rights Reserved |  This site is protected by SSL Security Certificate  | web : footprintweb.com.au | MyDash | Sitemap