What if I need help while I am waiting for my Home Care Package? If you are advised, you have been approved for a Home Care Package and have been placed on the national waiting list. Your assessed care needs will be classifiedinto two priority categories – Medium for...

Services funded by the Home Care Packages program Home Care Package is a Commonwealth Government funded home-based program.  It aims to assist older Australians to stay at home for as long as appropriate.  This Program allows eligible customers to purchase services...

How can Support Services Connect Australia help you? Support Services Connect Australia helps you to find a Home Care Package provider that meets your needs, requirements and preferences in a timely manner.  Our service is free and aims to reduce your stress.  We...

What to do after you have been assessed for a Home Care Package? After you have been assessed by an Aged Care Assessment Team (ACAT), you will be advised to wait for a letter confirming your eligibility and the level of a Home Care Package.   During this time, there...

Finding a Home Care Package provider and the help is free When your Home Care Package is assigned to you, you have 56 DAYS to find a provider and enter into a Home Care Agreement before you are placed back to the National Priority Wait List. If you failed to find a...

What can you get from your Home Care Package? Home Care Package is a Commonwealth Government funded home-based program.  It aims to assist older Australian to stay at home for as long as appropriate.  This Program allows the eligible customers to purchase services...

Are you fully utilising your Home Care Package funding? A quality Home Care Package provider delivers consistent and responsive services which should be value for money. Support Services Connect Australia helps you to find a Home Care Package provider that meets your...

How does a client transfer their Home Care Package from one provider to the other? • It’s a simple process. Simply contact your provider by phone or email, to advise them that you wish to cease services and you will be changing provider. They are under no obligation...

How do they select a provider? • A client should compare prices and the quality of service that they can expect to receive from each provider, as there is a significant difference in cost and the type of service each provider offers. It is also important to consider...