What are the inclusions and exclusions in the Home Care Packages Program? Have you heard about Inclusions and Exclusions when discussing the Home Care Packages program? The approved Home Care Package providers abide by the Home Care Packages Program Operational...

What services can you access from a Home Care Package? Home Care Packages can be used to fund a range of different services that help you to remain healthy, safe and independent in your own home.  These services include: • Bathing, hygiene, and grooming • Nursing •...

So you want to change your Home Care Package provider If you are unhappy with your current Home Care Package provider, it is advisable to speak to your Provider to sort out the concerns first. If the situation continues, you can commence looking for an alternative...

Can I get a Home Care Package? Home Care Packages Program is one of the ways that older Australians can access affordable in-home support care and services.  The program is designed for those who have complex care needs beyond what the Commonwealth Home Support...

What if I need help while I am waiting for my Home Care Package? If you are advised, you have been approved for a Home Care Package and have been placed on the national waiting list. Your assessed care needs will be classifiedinto two priority categories – Medium for...

Services funded by the Home Care Packages program Home Care Package is a Commonwealth Government funded home-based program.  It aims to assist older Australians to stay at home for as long as appropriate.  This Program allows eligible customers to purchase services...

How can Support Services Connect Australia help you? Support Services Connect Australia helps you to find a Home Care Package provider that meets your needs, requirements and preferences in a timely manner.  Our service is free and aims to reduce your stress.  We...

What to do after you have been assessed for a Home Care Package? After you have been assessed by an Aged Care Assessment Team (ACAT), you will be advised to wait for a letter confirming your eligibility and the level of a Home Care Package.   During this time, there...

Finding a Home Care Package provider and the help is free When your Home Care Package is assigned to you, you have 56 DAYS to find a provider and enter into a Home Care Agreement before you are placed back to the National Priority Wait List. If you failed to find a...