My Aged Care Online Account: A Step-by-Step Guide for Australian Seniors and Their Families
At Support Services Connect Australia (SSCA), we understand how overwhelming it can be to navigate Australia’s aged care system. With over 25 years of experience helping families access home and residential care, we offer free, expert guidance to simplify your journey.
One of the best tools for managing aged care services in Australia is the My Aged Care Online Account. This secure, digital platform allows older Australians and their representatives to view essential information about care assessments, service approvals, waiting times, referral codes, and much more—without the frustration of long phone wait times.
Why You Should Use a My Aged Care Online Account
My Aged Care is the official government portal that manages aged care assessments, funding, and services for Australians aged 65 and over. It is your first step to accessing government-subsidised home care, residential care, and respite services.
While it’s still possible to contact My Aged Care via phone, email, or in person, setting up an online account provides numerous advantages:
- Access your aged care assessment results in real-time
- Monitor wait times for Home Care Packages
- Generate and manage referral codes for service providers
- Receive notifications and updates digitally
- Upload supporting documents directly to My Aged Care
- Appoint support persons to act on your behalf
- Review approved services and funding allocations
Having all this information available 24/7 allows you to manage aged care services confidently and efficiently for yourself or a loved one.
Where and How to Set Up a My Aged Care Online Account
When you register with My Aged Care, a personal Client Record is created. This record contains your aged care history, assessment outcomes, services, and more.
To access this Client Record online, you must link your My Aged Care profile to a myGov account. Here’s a step-by-step guide:
Step 1: Log In to myGov
Visit myGov and sign in with your username and password. You’ll receive a security code via SMS or email to verify your identity.
Step 2: Link My Aged Care
On your myGov homepage, click ‘Link a service’ and choose ‘My Aged Care.’ If you don’t see this option immediately, click ‘View and link services.’
Step 3: Verify Your Identity
You will need to provide one of the following:
- Your Aged Care ID
- Your Medicare card number
- Your Centrelink Customer Reference Number (CRN)
- Your Department of Veterans’ Affairs card number
Step 4: Confirm Your Details
Review and confirm your name and contact details. Once completed, a My Aged Care service tile will appear on your myGov homepage.
🔗 Need visual help? The government has created a short video guide to walk you through the linking process step-by-step:
What You Can Do With Your Online Account
Once your account is set up, you can:
- View your aged care summary: Includes your assessment progress, referrals, approvals, and package assignment status.
- Update your profile: Change your contact details, communication preferences (email, SMS, or mail), and notification settings.
- Upload important documents: Legal files, medical records, and Support Person nomination forms can be submitted digitally.
- Access support plans: Review care plans tailored to your needs, and track recommendations from your assessor.
- Check active services: See which aged care services you’re currently receiving, and manage your provider referrals.
- Review current care approvals: Know exactly what kind of care you are eligible for, including Home Care Packages and Residential Respite.
- Manage your support network: Add authorised representatives and emergency contacts for smoother coordination.
- Read notifications and reports: View messages from My Aged Care and print reports about your interactions.
Checking Your Home Care Package Status
If you’re waiting for a Home Care Package, your online account allows you to:
- Track your place in the national waitlist
- See letters about your package assignment
- Reactivate or pause your interest in a Home Care Package
Staying informed helps you plan better and prevents delays in receiving support services.
How to Create a myGov Account (If You Don’t Have One)
If you don’t already have a myGov account, follow these steps:
- Visit myGov and click “Create account.”
- Continue using your email address.
- Read and agree to the privacy terms.
- Enter your email, then input the verification code sent to your inbox.
- (Optional) Enter your mobile number to receive SMS alerts.
- Create a secure password and select secret questions.
- Save your myGov username, which will be sent to your email.
Once your myGov account is created, you can link it to My Aged Care by following the steps mentioned above.
Need More Help?
You can call My Aged Care on 1800 200 422 for direct support.
SSCA Can Help You Navigate Aged Care with Confidence
At SSCA, we provide more than just information. We walk with you through the aged care journey. Whether you need help applying for a Home Care Package, comparing providers, or understanding referral codes—we’re here to assist.
Our Care Finding service is:
- Free and obligation-free
- Based on 25+ years of industry experience
- Focused on matching you with high-quality, trusted providers
We also help you:
- Understand My Aged Care jargon and documentation
- Prepare for aged care assessments
- Transition between care options as needs change
Whether you’re supporting ageing parents or planning your own care, our experienced team is ready to guide you through every step.
Contact SSCA Today
Let SSCA make the aged care process clearer, faster, and less stressful. Reach out now for free expert advice and personalised support.
📞 Call us or 💬 Email us to get started. We’re here to help you find the right aged care solution in Australia.