Each aged care organization offers unique services and pricing structures. Therefore, it is crucial to conduct thorough research and compare providers before selecting one to receive services from.
When evaluating aged care providers, there are three key factors to consider:
- Services: It is essential to find an aged care provider that offers services tailored to meet your specific needs.
- Quality: Ensuring that you receive a high standard of care is paramount when choosing an aged care provider.
- Costs: Understanding the pricing structure and determining what expenses you will be responsible for is crucial in making an informed decision.
Services – Finding Aged Care Providers that Meet Your Needs
When searching for an aged care provider, it is essential to consider factors such as location, services offered, and availability. Additionally, it is crucial to find providers that align with your specific needs, including your cultural background, faith, and health requirements. Look for providers that offer specialized for diverse needs groups to ensure you receive the best possible care.
Another important aspect to consider is how providers manage their finances. Understanding what they invest in care, staffing, food, and other expenses can give you insight into the quality of care they provide. This information can typically be found on a provider’s profile page in Find a Provider.
Support Services Connect Australia offers free services to help you find a Home Care Package provider in your area that caters to your needs. After identifying potential providers recommended by us, we will contact them on your behalf to begin the onboarding process outlined by the selected organizations. This service eliminates the need for you to duplicate this process.
Quality – Ensuring You Receive Exceptional Care
Ensuring that you receive quality care is a crucial factor to consider when selecting a Home Care Package provider. But what exactly should you expect from them? And how can you be certain that an organization will provide the highest quality of care for you? Support Services Connect Australia’s experienced and professional team will guide you in finding providers that deliver quality care aligned with your needs, requirements, and preferences.
Every approved provider is overseen by the Aged Care Quality and Safety Commission and must adhere to a stringent set of regulations and quality standards.
Costs – Understanding Your Financial Obligations
When it comes to aged care, several factors will impact how much you will need to pay. These factors include the type of care you are approved for, the provider you choose, and your own financial situation.
Our connected partners are approved Home Care Package providers, capable of delivering care that is subsidized by the government. This means that if you meet the eligibility criteria, the government will cover part or all of your costs. However, it is important to note that different providers may have varying charges, so it is crucial to be aware of what to look for and how to negotiate costs effectively.
Each type of care comes with its own set of costs and fees. By understanding these costs and learning how to calculate your expenses, you can make an informed decision about which provider is the best fit for your needs. Support Services Connect Australia will collaborate with you to create a preliminary budget that reflects your care needs, requirements, and preferences. This drafted budget will aid you in determining the most suitable provider for your situation.
Support Services Connect Australia is available to offer additional information regarding aged care expenses and other relevant resources before making a decision.
Below are the questions that we utilize in selecting a high-quality Home Care Package for you:
- Are you able to provide all the necessary services?
- Will I have a dedicated Care Manager assigned to me permanently?
- Do your Care Managers have experience with Home Care Packages?
- Will there be a clinical assessment before the commencement of services?
- Do you conduct annual (or as needed) clinical assessments?
- Will my care plan be reviewed every 12 months?
- Are care workers available 24/7, including overnight support?
- Is weekend assistance an option?
- What is the minimum shift length and how frequently can visits be scheduled?
- How do you match care workers with clients?
- What methods of communication do you use with clients? Can I contact you at any time?
- What is your quality management policy, including your policy for continuous improvement?
- How do you handle complaints?
- How do you monitor the delivery of services?
- Can you provide references for your service delivery?
- Will I have the same care worker consistently?
- What happens if my care worker is unable to work due to illness?
- Can I request a change in care workers at any time?
- Are your care workers employees or external contractors?
- What are your fees, including Care Management and Package Management fees?
- Can I request a care worker who speaks my language?
- Are all of your care workers vaccinated?