Switching home care providers may appear overwhelming, but it is a simple process. Whether you are unhappy with your current provider’s services or seeking a more affordable option, changing providers can be advantageous.
In this guide, we will outline the steps involved in switching home care providers to ensure you receive the top-quality care you deserve.
Understanding the Importance of Changing Home Care Providers
Before we discuss the process of transitioning to a new home care package provider, it is essential to recognize the reasons why you want to consider this option.
Quality of care
Quality of care is a primary factor to consider when contemplating a change in providers. If you are dissatisfied with the level of care, you are currently receiving, it may be time to explore other options. Key considerations include:
- Does the provider prioritize ongoing skills development and training for their staff?
- Is there a dedicated quality department overseeing the home care service’s quality?
- Are the care providers locally managed, with a team of local support workers?
- Are the Care Partners and Managers from the local area?
- Have the Care Managers been with the provider for an extended period?
Another critical aspect to consider is value for money. Different providers have varying fee structures, and some may have high administrative charges that could significantly impact the funds available for direct home services, allied health, or equipment purchases.
Following the July 1 price increases, some providers are charging up to 35% in Care Management and Package Management fees, reducing the available funds for essential services.
By understanding the importance of quality care and value for money, you can make an informed decision when considering a change in Home Care Package providers.
Flexibility and availability
Flexibility and availability of services are crucial factors to consider when choosing a provider. It is important to have the option to switch if your current provider is unable to meet your changing needs or schedule.
The Power to Choose and Change
With the 2017 Home Care reform, you now can select the provider for your home care package. This gives you the freedom to switch providers if you are dissatisfied with the services you are receiving. Additionally, as of January 1, 2023, you will not be charged a fee for discontinuing care with a provider.
Now, let’s explore the step-by-step process for changing your home care provide.
How to Switch Home Care Providers
Step 1: Finding a New Provider
Before ending your relationship with your current provider, it is essential to secure a new one. Having a new provider lined up before canceling with your current one ensures uninterrupted care.
Step 2: Notifying Your Current Provider
Once you have selected a new provider, the next step is to inform your current provider of your decision. Most providers require a minimum of 14 days’ notice before switching. It is recommended to send this notification in writing, preferably via email. Be sure to include important details such as the date you wish to end services and the name of your new provider for a seamless transition.
Step 3: Notifying My Aged Care
After informing your current provider, the next step is to notify My Aged Care of your decision. You will need to request a ‘reactivating home care services code’ from them, which you will provide to your new provider. This can be done over the phone or through your personal portal on the My Aged Care website.
If you are seeking help in identifying a new Home Care Package provider, do not hesitate to connect with our skilled and professional team at (03) 9123 4560. Support Services Connect Australia’s free service is here to help make the process as smooth as possible.
Factors to consider before making a change in Home Care Package providers
Switching home care providers can offer numerous benefits, but it is important to consider a few key factors before deciding to switch. Here are some important steps to keep in mind when changing your home care provider:
- Check if your current provider has any special exit conditions in place.
- Ensure that your current provider is aware of the exact date you plan to end their services and that the new provider is informed of the start date. This will help ensure a seamless transition and uninterrupted service.
- If you decide to terminate your agreement with your current provider before securing a new one, you have a 56-day window to enter into a new Home Care Agreement before your package is withdrawn.
- The start date for the new provider should fall on or after the last day of service with the existing provider.
- Switching providers has the potential to save you a significant amount of money in fees.
- By reducing your fees, you can allocate more funds towards your care needs.
- By carefully considering these factors and following the step-by-step process outlined above, you can make a well-informed decision when it comes to changing your home care provider.