About – Support Services Connect Australia

At Support Services Connect Australia, we are professionals with over 25 years of experience in both home and residential aged care. We understand the stress and confusion that can come with choosing the right care provider. That’s why we offer a trusted care finding service—designed to make the process easier, clearer, and fully supportive of your choices. We speak your language, respect your independence, and guide you every step of the way. Best of all, our expert care finding service is completely free of charge, backed by decades of real-world knowledge in the Australian aged care system.

 

Our Story

Over the years, we have witnessed numerous people and their families trying to navigate through the home care system to find a home care package provider.  This process is also compounded by the fact that you will need to appoint a provider within a designated timeframe.  Too often you may be confused with the terminology used by the home care bureaucracy and difficulty in understanding the fees and charges set up by the providers.  This process inadvertently has caused an increased burden to your already stressful life.  We understand this and that’s what bought us here.

Our Team

Our team is made up of tertiary-qualified and highly experienced professionals in social work, care management, and program coordination. With in-depth knowledge of the Home Care Packages program and care management requirements, we proudly offer a care finding service that helps you select the most suitable provider—completely free and with no obligation. Our care finding service matches your needs, preferences, and location with the best-fit providers from our trusted network, making your aged care journey simpler and more personalised.

Our Connected Partners

Our Connected Partners include government funded, not-for-profits and private organisations.  They have been chosen based on previous customers’ feedback, their star ratings on the My Aged Care website and general opinions of colleagues within the sector.

Find Home Care Package Provider

Testimonials

Elaine Burns

When I was given a home care package, I didn’t know where to start.  My friend recommended Support Services Connect and it was like a breeze.  They took over my stress and found me a Provider in my area.  Thank you Support Services Connect.

George Makkris

I was not happy with my Home Care Package provider but didn’t know how to switch to someone else.  I heard about Support Services Connect and with the first phone call, I knew I was in a good hand.  They talked to me about the process of changing the provider and helped me with every step.  I am now with a new Provider and so far, everything is good. 

Steve Milburns

I am delighted to share my experience with Support Services Connect Australia, an organization that truly stands out in the realm of aged care support services. My journey with them has been nothing short of remarkable, and I am immensely grateful for the invaluable assistance they provided in helping me find the best home aged care package provider.

Li Jing

What impressed me most was the personalized approach taken by Support Services Connect Australia. They took the time to understand my unique needs and preferences, ensuring that the home aged care package provider they recommended aligned perfectly with my requirements. This level of attention to detail and commitment to client satisfaction sets them apart in the industry.

Andrea Collins

The team’s knowledge and understanding of the aged care landscape in Australia are truly commendable. They were able to provide me with comprehensive information about various providers, helping me make an informed decision that was tailored to my specific circumstances.