As you begin your journey applying for a Home Care Package, you will probably encounter a range of unfamiliar challenges, with several potential mistakes that my not be immediately apparent. The positive aspect is that many older Australians have previously navigated this journey and have compiled a wealth of knowledge and strategies to guide you effectively. Here are five common errors we wish to help you to avoid.
1.Unaware of the availability of the Commonwealth Home Support Program
One common issue we often come across is individuals who are unaware of their potential eligibility for the Commonwealth Home Support Program (CHSP) or who have already registered in the program without realizing it. Many individuals with whom we interact have received an ACAT assessment and are awaiting a Home Care Package, not requesting for the eligible services while they wait for the approval and assignment of the Home Care Package. The unclear of clear communication from My Aged Care often plays a role in this confusion.
The CHSP provides basic Home Care services through local councils, offering support while individuals wait for a Home Care Package. Although the level of care is not as comprehensive as that provided by a Home Care Package, it can still be beneficial.
To determine if you or your loved one has been registered in CHSP, you can review the letter received after the ACAT assessment for any codes indicating CHSP support. If unsure, contact My Aged Care at 1800 200 422 for clarification.
2. Advocating for your needs in Home Care
In the realm of Home Care, it is often the individuals who articulate their needs that garner the attention. Is it essential to express your preferences and requirements without reservation? Should you find that a particular arrangement is unsatisfactory or if you need further assistance, do not hesitate to raise your concerns. Your comfort and well-being are of utmost importance.
If you are currently in the process of getting a Home Care Package and your needs have escalated, it is vital to contact My Aged Care as soon as possible to update them on your situation. This may lead to a prioritization of your case, enabling you to access the required care in a more timely fashion.
If you are already receiving a Home Care Package and find yourself in need of extra support, it is essential to contact your provider immediately. They may be able to revise your Care Plan to better suit your needs or assist you in initiating a reassessment for a high level of Home Care Package approval.
3. Lack of understanding the Difference Between Self-Managed and Fully Managed Home Care Packages
One of the primary advantages of a Home Care Package is the flexibility it provides; you are empowered to choose the package providers and the specific services you will receive. An essential decision you will encounter is whether to pursue a self-managed option or to rely on a full-managed package provider.
A self-managed Home Care provider allows you to have greater control in selecting the services and care workers you desire, while a full-managed Home care Package ensures a high level of security. By understanding the distinction between these two options, you can make an informed decision that best suits your lifestyle and preferences.
4. Understanding the Role of a Care Manager
Your Care Manager is essential in facilitating the care that aligns with your care needs and lifestyle. Their primary responsibility is to create your Care Plan, a vital component of your Home Care Package. This plan must be customized to suit your specific circumstances and should be updated frequently to reflect any shifts in your needs, requirements, and preferences. An effective Care Manager will maintain regular communication with you to guarantee that your care Plan remains relevant and accurately represents your care needs.
This position may involve tasks such as recruiting, assessing, and supervising your care workers, along with the coordination and oversight of all services to ensure they meet your identified care needs and objectives.
5. Failure to Request Reassessment
Failing to seek a reassessment can lead to a valuable opportunity being lost. As time elapses, your circumstances may shift, necessitating an adjustment to your Home Care Package. You may not be aware that you can upgrade your Home Care Package to a high level. The level of support you were initially assigned in your ACAT Assessment might not be sufficient for your long-term needs. If your circumstances require more assistance, you may be eligible for a high-level Home Care Package, which would provide you with greater support.
If you are already receiving Home Care services, your Package provider can initiate the reassessment for you. A reputable Home Care Package provider should be able to recognize when a reassessment is necessary before you do.
To avoid common mistakes related to your Home Care Package, it is important to have a clear understanding of your entitlements. Moreover, if you have any uncertainties or believe you are not receiving adequate support, it is imperative to communicate your concerns.
If you find yourself in need of assistance, Support Services Connect Australia can be reached with a simple phone call. Our skilled and professional team is here to direct you appropriately and offer insights into what you can get from your Home Care Packages. Ring us for expert support at no cost to you.