If you or a loved one is starting to explore aged care services in Australia, one of the most important tools you’ll use is the My Aged Care online portal. This secure online system allows you to manage aged care services, access support records, and stay informed about your care journey — all in one place.
In this article, we explain how to set up and use your My Aged Care login, what features are available inside the portal, and how to link it to your myGov account.
What Is the My Aged Care Portal?
The My Aged Care portal is a government-managed online platform that helps older Australians and their representatives:
- View and update personal information
- Track assessments and aged care approvals
- Check wait times for Home Care Packages
- Access letters and service updates
- Nominate a carer, family member or friend as a representative
- Share information with service providers (with permission)
Whether you’re receiving in-home aged care services or planning for future support, the portal is your personal aged care hub.
How to Access the My Aged Care Portal
Here’s how to create and log in to your My Aged Care account step by step.
Step 1: Activate Your Account
To activate your My Aged Care client portal, call 1800 200 422. If you applied online for an aged care assessment, your login may already be activated.
Step 2: Link Your My Aged Care Portal with myGov
You will access your account through the myGov website, which is also used for Medicare, Centrelink and ATO services.
To link My Aged Care:
- Log in to your myGov account.
- Click ‘Link a Service’.
- Select My Aged Care and follow the prompts.
Once linked, the My Aged Care login button will appear on your myGov dashboard for easy access in the future.
💡 If you don’t have a myGov account yet, you can create one online. Need help? Ask a trusted family member or carer to assist.
What You Can See and Do Inside the Portal
Your My Aged Care online account includes:
- Personal details and contact preferences
- History of aged care assessments and approvals
- Updates on Home Care Package wait times
- Details of current aged care services
- Copies of letters and documents from My Aged Care
- Nominated representatives and their roles
You can also view and update your aged care goals as discussed during assessments.
Adding a Representative
If you need help managing your account, you can appoint someone you trust as your My Aged Care representative.
There are two types of representatives:
- Regular representative – if you’re able to provide consent
- Authorised representative – if you’re not able to give consent, and legal authority is required
Representatives can access your account through their own myGov login once linked to your profile.
What Is the My Aged Care Provider Portal?
Approved aged care providers in Australia use a separate Service Provider Portal to manage their referrals, client updates, and care plans. This ensures that your services are always up-to-date and based on your individual care needs.
Need Help Navigating My Aged Care?
At Support Services Connect Australia (SSCA), we specialise in helping older Australians and their families:
- Register with My Aged Care
- Understand eligibility and aged care assessments
- Apply for Home Care Packages
- Set up and manage the My Aged Care client portal
- Choose accredited care providers that suit your needs
📞 Contact our friendly team today to get the support you deserve.
Stay Informed. Stay Connected. Stay Independent — with SSCA.